iPhone App Support - Frequently Asked Questions

Q: How do I get the applications on my iPhone or iPod Touch?
R: These applications are now available via the App Store, either connect your iPhone or iPod Touch to your computer and download them using iTunes or alternatively download them directly from your device using the integrated App Store feature.

Q: What devices will these applications work on?
R: These applications work on any iPhone or iPod Touch with Software Version 2.0+. The version of your device can be found by plugging the device into your computer and looking at the appropriate device's Summary page in iTunes, or using the integrated Settings feature through the "General/About/Version" information. The applications will not work on any other iPod devices.

Q: I have downloaded an application but I'm having trouble launching the app?
R: If you are having problems launching a newly purchased application from iTunes then try following troubleshooting steps outlined by Apple - "Troubleshooting applications purchased from the App Store".

Q: The application keeps crashing - how do I fix it?
R: Try restarting the iPhone or iPod Touch. If the app crashes again remove the application and try reinstalling it. Follow these steps:
  1. Restarting the device: To turn it off, press and hold the Sleep/Wake button until the red slider appears. Slide your finger across the slider to turn off iPhone. To turn iPhone on, press and hold the Sleep/Wake button until the Apple logo appears.
  2. Removing an app from the device: Press and hold the iPhone application icon until it starts to wiggle. Press the "X" in the corner of the icon and confirm deletion in the window that appears.
  3. Reinstalling a purchased application: Simply reconnect your device to your computer via USB and use iTunes to re-sync your app.
Q: I accidentally deleted my copy of the application. Can I get it back without paying?
R: To re-download the application to your iPhone, iPod touch, or computer: Make sure you are signed in with the same account used for the original purchase. Locate the application and click the "Buy app" button or tap the price on the device. A prompt will appear - "You have already purchased this item. To download it again for free select OK". Click OK to continue with the download.

Q: Still got a problem?
R: If you are still experiencing a problem with our application or if you would like to contact us for any other reason click the “Contact Us” link below. Thank you!